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Account access

How do I reset my password?

Open Sign in and choose Forgot password. Follow the recovery instructions. Never share your password or verification code with another person.

What if I do not receive a verification code?

Check the destination shown on the verification screen. Use Resend when it becomes available. If the problem continues, contact support without including your password or code.

Still need help?

Send an enquiry and keep the reference for follow-up.

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Keep the reference after submitting. Never share passwords, OTPs or card security codes.