Help centre
What would you like to know?
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Getting started
What can I do with Halfi?
Explore banking, investments, financing and charitable giving. Review the product information and applicable terms before proceeding. Availability depends on the product and your account.
How do I create an account?
Choose Create an account and provide your name, email, phone number and password. Follow the verification steps and complete your profile.
Why is my account awaiting verification?
Some services require review of your identity information and documents. Check your profile for the current status and any information requested.
Account access
How do I reset my password?
Open Sign in and choose Forgot password. Follow the recovery instructions. Never share your password or verification code with another person.
What if I do not receive a verification code?
Check the destination shown on the verification screen. Use Resend when it becomes available. If the problem continues, contact support without including your password or code.
Products & giving
How can I learn about investment terms?
Read the product details and request the full terms, including fees, risks and how returns are determined. Do not assume returns or capital are guaranteed.
How do I explore financing?
Browse Products & Services, then contact our team about availability, eligibility, documents and the application process for your needs.
Where can I find Zakat and Sadaqah information?
Explore giving services in Products & Services. Existing customers can sign in to the Sadaqah module to view the features available to their account.
Support
How do I contact Halfi?
Use the Contact us form or the contact details on that page. Keep the reference shown after submitting an enquiry.
What should I include in an enquiry?
Choose a topic and describe the issue. Include a transaction reference if relevant, but never include passwords, OTPs, card security codes or identity documents in the public form.